Yes the day has come. It is Black Friday across South Carolina and from coast to coast. Today is the day when thousands of us walk off that turkey and look for deals on the true eve of the holiday shopping season. There are long lines and impatient customers all fighting for that same...
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Acclaimed scholar, Charles W. Eliot, once said: “There is no mystery about successful business intercourse … Exclusive attention to the person who is speaking to you is very important. Nothing else is so flattering as that.” You would think that would be self evident, yet Dale Carnegie knew merchants who would rent expensive space,...
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Angry, complaining customers are a part of every business. You can treat them in one of two ways: they can be the problem, or they can be an opportunity to change a bad situation into a great situation. Of course it would be easier to pass it on to someone else and just deal...
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When you stop and think about it, no matter what business you are in, customer and client services are a main focus of success. Here in South Carolina, especially along our beaches and within the Charleston area, it is critical for organizational survival. Restaurants, hotels, bed and breakfasts, gift shops, the list goes on...
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In an environment where companies are short-handed and employees are over-worked and overwhelmed, it is even more important to be sure to be organized and on-task with your job duties. Most people—if not everybody—suffer from something known as, “Too much to do and not enough hours in the day to do it.” So, what...
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Attitude is a little thing that makes a big difference. ~Winston Churchill We hear time and time again that “attitude is everything”. The truth of the matter is…it is. How one looks at things and chooses to react to people, situations and circumstances makes the biggest difference in the next series of reactions, courses...
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Customer service is the most critical skill of the 21st century, but sadly, it’s often overlooked by organizations. From entry level to upper management, all business professionals should be focused on creating excellent experiences for customers. No matter how many products, services and promotions you create – without great customer service skills, your company...
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